Premium Member lhancock Posted November 15, 2015 Premium Member Share Posted November 15, 2015 Today a friend pointed out to me that my front wheel axle was almost completely spun out. I'm a bit embarrassed I didn't notice this myself. Especially when I looked back at photos of when I took delivery 600 miles ago and saw that it has been that way the entire time. I'll be having a very spirited conversation with the dealer tomorrow afternoon Link to comment Share on other sites More sharing options...
Premium Member Trambo Posted November 16, 2015 Premium Member Share Posted November 16, 2015 Holy smokes. Yeah, to take delivery of the bike like that... wow. 2015 Stealth Grey FJ-09 Pilot Base of Operations: Chesterfield, VA Farkels? Lots, nothing flashy, but all functional... Link to comment Share on other sites More sharing options...
Premium Member ULEWZ Posted November 16, 2015 Premium Member Share Posted November 16, 2015 This is unfortunately common. This should be mandatory reading: linky A government which robs Peter to pay Paul can always depend on the support of Paul. George Bernard Shaw (1856-1950) Bikes: 2015 FJ-09, Seat Concepts seat cover and foam, Cal Sci medium screen, rim stripes, factory heated grips, Cortech Dryver tank bag ring, Modified stock exhaust, FlashTune with Graves fuel map, Cree driving lights, Aux power socket. 2012 Street Triple type R (Wifes) 2007 FJR1300 (Sold!) Link to comment Share on other sites More sharing options...
b12ty Posted November 16, 2015 Share Posted November 16, 2015 Let me guess, I bet the front brake lever would go way down after a turn sometimes, right? ( wheel slides over, pushes brake pad out. ) At least it did on mine before I discovered my axle was a turn out. Pinch bolt was tight at least. That far out...wow! Ty '05 Bandit 1200s ( Blue and White ) Bandit pic 2015 FJ-09 ( RED ) FJ-09 pic Link to comment Share on other sites More sharing options...
Premium Member lhancock Posted November 16, 2015 Author Premium Member Share Posted November 16, 2015 Let me guess, I bet the front brake lever would go way down after a turn sometimes, right? ( wheel slides over, pushes brake pad out. ) At least it did on mine before I discovered my axle was a turn out. Pinch bolt was tight at least. That far out...wow! Ty omg yes! it was driving me crazy lol Link to comment Share on other sites More sharing options...
GoldenPenguin Posted November 16, 2015 Share Posted November 16, 2015 Yikes! I would be furious. I would buy a torque wrench and do a once-over on your bike! http://fj-09.org/thread/557/torque-values-frequently-used Link to comment Share on other sites More sharing options...
Premium Member lhancock Posted November 16, 2015 Author Premium Member Share Posted November 16, 2015 Spoke with the general manager of the dealership today. He was extremely apologetic and is going to perform the first service today free of charge while i watch. Including the sync. Link to comment Share on other sites More sharing options...
Premium Member lhancock Posted November 16, 2015 Author Premium Member Share Posted November 16, 2015 Just back from the dealer. Beyond torquing everything up, they gave the bike its first service and the mechanic ran through the disassembly and syncing with me (it was in sync). They also threw in free rear spindles and a Ram mount for my mobile. So about $300 worth of please dont spread this around lol. Definitely not worth the danger it put me in but its a decent attempt to make things right. Link to comment Share on other sites More sharing options...
Premium Member Trambo Posted November 17, 2015 Premium Member Share Posted November 17, 2015 I'm really glad to hear you got satisfactory service from your dealer. I wish MY dealer had treated me this well. Sounds like a good business owner / manager there. 2015 Stealth Grey FJ-09 Pilot Base of Operations: Chesterfield, VA Farkels? Lots, nothing flashy, but all functional... Link to comment Share on other sites More sharing options...
siggy Posted November 17, 2015 Share Posted November 17, 2015 Thanks for not plastering the dealership all over the interwebz. It always amazes me when people jump the gun in these situations. People are human; they make mistakes. It's how you resolve those mistakes that defines the quality of service. It sounds like the dealership went above and beyond. I think you should retitle your thread.... Link to comment Share on other sites More sharing options...
pattonme Posted November 17, 2015 Share Posted November 17, 2015 but it's also the case that the least trained, cheapest monkey on the floor does vehicle uncrating and setup. No, you don't need your best mech doing this job but you also need someone competent to actually review and check the guys' work. Link to comment Share on other sites More sharing options...
Premium Member ULEWZ Posted November 17, 2015 Premium Member Share Posted November 17, 2015 Thanks for not plastering the dealership all over the interwebz. It always amazes me when people jump the gun in these situations. People are human; they make mistakes. It's how you resolve those mistakes that defines the quality of service. It sounds like the dealership went above and beyond. I think you should retitle your thread....Great first post with no introduction or anything. A mistake like that could cost somebody their life. Are you from that dealership? A government which robs Peter to pay Paul can always depend on the support of Paul. George Bernard Shaw (1856-1950) Bikes: 2015 FJ-09, Seat Concepts seat cover and foam, Cal Sci medium screen, rim stripes, factory heated grips, Cortech Dryver tank bag ring, Modified stock exhaust, FlashTune with Graves fuel map, Cree driving lights, Aux power socket. 2012 Street Triple type R (Wifes) 2007 FJR1300 (Sold!) Link to comment Share on other sites More sharing options...
Premium Member lhancock Posted November 17, 2015 Author Premium Member Share Posted November 17, 2015 Thanks for not plastering the dealership all over the interwebz. It always amazes me when people jump the gun in these situations. People are human; they make mistakes. It's how you resolve those mistakes that defines the quality of service. It sounds like the dealership went above and beyond. I think you should retitle your thread....Great first post with no introduction or anything. A mistake like that could cost somebody their life. Are you from that dealership? haha I do agree though. I was thinking of updating the title anyway. The dealer is irrelevant as unfortunately this has happened many places. The guys I dealt with were more than willing to set things right that's all that counts. Link to comment Share on other sites More sharing options...
root Posted November 17, 2015 Share Posted November 17, 2015 Great first post with no introduction or anything. A mistake like that could cost somebody their life. Are you from that dealership? haha I do agree though. I was thinking of updating the title anyway. The dealer is irrelevant as unfortunately this has happened many places. The guys I dealt with were more than willing to set things right that's all that counts. i agree. I had loose bolts all over the front end and falling out on the way home. My situation wasn't as big of a safety issue as yours, admittedly. All I got was a $25 gift card that brought their accessory prices down to about what I could find them online and a "so what" attitude. Sounds like your dealer made a mistake but was willing to admit to it and try their best to fix it. Gotta respect that. Link to comment Share on other sites More sharing options...
Premium Member wessie Posted November 17, 2015 Premium Member Share Posted November 17, 2015 Sorry you had this experience Lee. Must be very frustrating and hopefully the dealer will ensure the Saturday boy is supervised better when prepping bikes. I guess one of the reasons we pay higher prices in the UK is that the Yamaha importer has a pretty decent network of mainly solus dealerships. There is a culture of frequent mystery shopper exercises to ensure quality is maintained. A decade ago we had a number of large multi-franchise, multi-outlet bike supermarkets. Few survive as they could not keep customers and the pile them high, sell them cheap and rely on finance add-ons, servicing contracts etc copied from the car market was a huge flop. Bike buyers will pay a premium for quality and service in the UK. This signature is left blank as the poster writes enough pretentious bollocks as it is. Link to comment Share on other sites More sharing options...
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