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How long should first service and shift shaft recall take?

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I took my bike in today after weeks of delay trying to work both my schedule and the dealers schedule out to get the first service and warranty work done. The original arrangement was to take it in and have me wait in the store for it but I had some things come up this morning so I dropped it off last night and they said they would start on it first thing in the morning. They called me at 12:15 and said they have 2 guys working on the shift shaft and there's no way they will be done by 2pm when they close. I was under the impression from reading the other thread this would take 2 hours tops if it was the first time they did it. Should I be concerned?
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