Guest lawrenceofsuburbia Posted April 10, 2015 Share Posted April 10, 2015 Having agreed price etc., over the phone I called into the Yamaha dealership of choice early this morning, and had quite the best-ever experience in any of the hundreds of motorcycle shops - including many BMW dealerships - I've ever dealt with. I spent a lifetime in retailing, so I like to think I know whereof I speak when it comes to the customer experience, and this was good one... The very pleasant non-pushy sales guy I'm dealing with (Ben) greeted me, and we did some paperwork. Then he took me out the back to see my bike, freshly uncrated and almost (not quite) ready to go. It looks great! He then introduced me to the service guy, and I had a look around the workshop, where several mechs were beavering away at various bikes sitting on hoists and platforms: everything was clean and neat and tidy - could almost have eaten off the floor - and a good workmanlike atmosphere seemed to prevail. The service guy answered readily my few questions about lead-time to book-in for service, frequency, costs, and so on. Then to the accessories guy as I wanted a new pair of riding pants - got them at a decent discount. Then to the business manager (finance guy) to pay my deposit, etc. He introduced the subject of insurance - long story short, through the dealership I've got a super deal on 'Platinum Level' insurance with QBE, a major player here. At $407 fully comprehensive that's markedly less than quoted elsewhere, and with several benefits not offered by others. To illustrate the comparisons - my current insurer started off wanting almost $700 to insure the bike: I got that down to $598: another company later quoted $534. $407 for better and more inclusive cover seems a good deal! The bike is subject to the gear-shifter recall, which will be done today (the service guy seemed very familiar with it and gave me a bit of a run-down on what's needed - about a two-hour job he said), and I should pick the bike up on Monday afternoon if my bank transfers the funds through quickly enough - if not, Tuesday. BTW, the dealership, for east coast of Oz riders here, is Team Moto Yamaha at Lawrence Drive, Nerang (Gold Coast),07 5557 1111. They gave me an excellent price on the bike, $00s better than the other, more local, dealership I spoke to, so I'm a pretty happy camper, as we in Oz say. Well worth the 60km drive to Nerang. I should stress that I have no connection with the business other than as a very satisfied customer thus far. L of S [em]('39 model)[/em][em]Brisbane[/em][em]Queensland[/em][em]Australia[/em] Link to comment Share on other sites More sharing options...
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